Terms & Conditions

Thank you for browsing our website. We hope you have enjoyed the experience and choose to order from us.

By ordering from us you are accepting the following terms and conditions:

Conditions of Use

You must be eighteen years old to use this site. If you are under eighteen, you may only use the site in conjunction with, and under the supervision of a parent or guardian. We have the right to refuse at our discretion to supply any goods ordered by you.

Fast Nutrition owns the copyright and ownership for all the information. As a potential customer you may retrieve and display such information on your computer screen and print out individual pages from the website for the sole purpose of placing an order for our services. The copying, modifying or transmitting of the material for any other purposes is strictly prohibited.

We reserve the right to make changes to our Terms and Conditions and our website at any time. Any orders placed after the changes have taken place you the customer will be bound by such changes.

Voucher Codes

Any voucher codes advertised online or elsewhere are only valid to the products stated. If used on other products we reserve the right to contact you for any additional payment that may be due.

Virus Infection

It is the responsibility of the user to check all materials for viruses before downloading them from this site.

Pricing

All goods offered for sale through our web site are priced in UK Pounds Sterling (£)

Typographical Errors

In the event that a product is listed at an incorrect price due to a typographical error or error in pricing information from our suppliers, we shall have the right to refuse or cancel any orders based on the incorrect price whether or not the order has been confirmed. In such a case it is our policy to contact you, and allow you to choose whether you wish to continue with the order at the corrected price.

Payment Method

You undertake that all details you provide us for the purpose of ordering or purchasing goods or services are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the goods or services ordered. You must provide us with your exact name and address that your credit card issuer has on file for you. Your order will only be processed once authorisation of your credit card has been properly received. All goods remain the property of Fast Nutrition until paid for in full.

Availability of Goods

All products are subject to availability and may be withdrawn at any time. We will however contact you if a product you have ordered is out of stock.

We endeavour to bring our customers the best value we can, however stock is limited and subject to availability from our suppliers. We update our website as quickly as we can to ensure up to date information for our customers.

Allergies & Intolerances

If you have any food allergies or intolerances, you must inform us at time of order.
Please note our food is produced in kitchens that handle nuts, so meals are not suitable for people with severe nut allergies.

Please be aware that products may contain nut shells.

Ordering with Fast Nutrition

 

 How do I purchase Fast Nutrition?

You can order online, or if you prefer to talk things through please call us on 01782461720 and we shall be happy to help

How do Recurring Weekly Payments work?

You can contact us on 01782461720 or email [email protected] and we can set you up as a rolling customer. There is no contract and you can cancel at any time before each cut off to cancel any future deliveries

 

Delivery of Fast Nutrition

 

Where do you deliver?

We deliver to selected areas in Staffordshire and Cheshire. Please check at the check out if we are delivering to your area, otherwise all other areas are collection only.

 

What days do you deliver?

Monday to Saturday

What time do you deliver?

Standard deliveries will arrive between 8am-4pm. You will receive a text message or email enabling you to check your 1 hour time slot on the day of your delivery.

What happens if I’m out when my delivery arrives?

When you place your order you can add notes to let us know a safe place to leave the chilled hamper if you are out.

Can you deliver to an alternative address?

Yes we can, simply provide us with the alternative address details & we will do the rest, however, we advise you not to open your hamper until you can refrigerate the contents according to the instructions provided.


Does the food require heating & can it be frozen?


Some meals need to be heated; instructions can be found on the labels. We advise you to refrigerate all food as soon as possible. Most meals are suitable for freezing for up to 28 days, however the idea behind the total eating plans is that food should be consumed as per the menu each day from when you receive the delivery.

Are the meals microwavable?

We suggest following the heating instructions provided, however the meals are microwavable. If you wish to microwave your meal, empty contents into a microwaveable dish & ensure that the meal is piping hot before enjoying

 

How long does the food last?

We add an eat by date because the food is freshly cooked to order. We don’t add any additives or preservatives, but your naturally packed meals are cooked fresh and will last for 3 days when stored in the fridge.

 

Dietary Requirements

 

Are Fast Nutrition meals suitable for people with a severe nut allergy?

Fast Nutrition makes every attempt to identify ingredients that may cause allergic reactions for those with food allergies. Every effort is made to instruct our food production staff on the severity of food allergies. In addition, you can select to exclude items that we have identified as possible allergen-containing ingredients; however, there is always a risk of contamination. There is also a possibility that manufacturers of the commercial foods we use could change the formulation at any time, without notice. Customers concerned with food allergies need to be aware of this risk.

Please be aware that our facility prepares foods and uses ingredients in our products that contain nuts or nut oil. If you have any type of food allergy, please refrain from eating our products.

Are all meals gluten free?

No, as we use oats in some meals which can contain gluten & we use spelt. We have special  gluten free plans available for this requirement

 

Are the plans suitable for diabetics?

We are not medically qualified so cannot categorically say that our plans are suitable for diabetics. We suggest you contact your GP before starting any Fast Nutrition. For more information, please call us on 01782461720 or email [email protected].

 

Recycling

We endeavour to recycle as much as possible and would be grateful if you could help us in our efforts and recycle all packaging where appropriate.

Claims for damages or shortages

If there is any visible damage to the delivered goods, it is your responsibility to contact us immediately stating that the goods have not been received in an acceptable condition. It is imperative that you do not dispose of any of the packaging, as this will be required to make a claim against the carrier. We will make a claim against the carrier and if necessary arrange for the damaged goods to be collected and replacements to be sent to you. In such a case, the goods can only be collected from the original point of delivery.

It is your responsibility to sign for the correct number of packages as shown on the delivery or carriers consignment note. Any shortages must be noted on the delivery notes and it is your responsibility to notify us within 2 days of delivery.

Cancellation of orders and returns

You may cancel your order at any time prior to dispatch by calling us during normal office hours, or emailing us.

Orders cancelled after dispatch cannot be refunded or returned.

Refunds

If for any reason you are issued with a refund it will be issued to the same payment method as on the original order. If you have benefited from a discounted day rate by purchasing a longer plan and a refund is required, the refund will be calculated at the 7 day rate. After 28 days or more the refund will be calculated according to the day rate matching the number of days of food eaten, plus the £35 cancellation fee.

A refund will usually reach your credit card account within 5 working days, but please allow up to 10 working days for it to be credited.

Liability

The extent of our liability to you shall in no circumstances exceed the price of the goods and we shall under no circumstances be liable for any indirect, incidental or consequential damages.

If you have any medical conditions or concerns about your health that may be affected by a change in diet, please consult your GP before starting your plan. Fast Nutrition will not accept any liability for deterioration in medical conditions.

Warranties

Nothing in these terms and conditions will affect your statutory rights as a customer, exclude or restrict our liability to you for any injury caused through our negligence or fraudulent misrepresentation.

Complaints

We operate a procedure which is used to resolve disputes as soon as they arise. If you have a complaint please contact us via email

Entire Agreement

The above Terms and Conditions cannot be varied except in writing by a director of Fast Nutrition. Therefore anything said by any member of staff on behalf of Fast Nutrition should be understood as a variation of these terms and conditions or about the nature or quality of any goods offered for sale by Fast Nutrition We shall have no liability for any such misrepresentation being untrue or misleading.

 

 

 

Privacy Policy

We are committed to keeping your data safe and secure. To give you full transparency here’s why we need it and how we will use it.

 

What information do we collect about you?

 

You may give us your personal information when you register or place an order for our products or services. Also when you voluntarily complete customer surveys, provide feedback and participate in competitions.

We will also automatically collect information from you when you visit our website using cookies.

 

How do we use the information collected?

 

We strive to deliver the best possible customer service. We gather information to better understand your needs so that we can offer you products, services and promotions that are most likely to interest you.

The information you give us is used to process your orders, manage your account and, if you agree, to email you about our other products and services we think may be of interest to you.

We use information collected when you visit our website to personalise your repeat visits to our website.

We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or credit card information.

In processing your order, we may need to send your details to companies that help us, such as payment service providers and delivery companies.

We may also share your information with credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud.

It is your choice about what personal information you give us and you have the right to opt out of all marketing, or unsubscribe at any time.

 

You have the right to:

  • Request information about whether we hold personal information about you and why we are holding/using it.
  • Request access your personal information at any time.
  • Request erasure of your personal information without having to give a reason to do so.
  • Restrict processing of your personal information when you have withdrawn your consent. If you choose give us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.
  • To data portability allowing you to obtain and reuse your personal data for your own purposes across different services.
  • To object to processing of your personal information.
  • To object to automated decision-making including profiling, where the consequence of those decisions have a legal bearing on you, or is based on automated processing.

If you wish to exercise any of these rights, then please email [email protected] or call 01782461720

 

Cookies

 

To enhance and maximize your shopping experience with us we use cookies. The cookies we use don’t store any personal information such as your name, address or payment details.

Cookies are small text files stored on your computer or mobile when you visit certain websites. At fastnutrition.co.uk we use cookies to remember your visit and track of what you have in your basket.

Cookies don’t harm your computer. We don’t store personally information such as card details in cookies, instead we use the information gathered to improve your shopping experience, identify any errors and determine related items that you might be interested in.

This information is given to you to comply with recent legislation.

If you’d like to restrict, delete or block cookies from fastnutrition.co.uk, you should use your browser settings to do so.